Support
Technical resources and answers for REDIS POF, edge-AI and SOM products. Need a human? Our engineers are one email away.
Documentation
Datasheets and integration notes for patch cords, converters, edge devices and SOMs.
Request docs →Engineering help
Talk to a REDIS engineer about link budgets, PoE and protocol conversion.
Ask an engineer →Frequently asked questions
How do I request a custom POF patch cord?
Email sales at scott@redisiot.com with the connector interface (compatible with TOCP155, HFBR, MOST, Toslink), the length you need and quantity. REDIS manufactures to order in Taiwan.
Which operating systems do REDIS edge devices run?
REDIS Industrial Edge AI-Box, AI-Switch and AI-Gateway devices run Linux / Ubuntu, so you can deploy standard containers and applications.
How do I terminate SI-POF cable in the field?
The GAMC DIY kit ships with a POF cable cutter; SI-POF can be cut and plugged in without specialist fusion equipment, unlike glass fiber.
What is the warranty and lead time?
Lead time and warranty depend on configuration and quantity. Contact REDIS sales for a project-specific quote and schedule.